Privacy Policy

Privacy Policy

This Privacy Policy for Mainland Solutions, LLC (“we,” “us,” or “our”), describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:

• Visit our website at www.mainlandsolutions.com , or any website of ours that links to this Privacy Policy

• Engage with us in other related ways, including any sales, marketing, or events

Consent to Terms

By accessing or otherwise using the Website, you agree to the terms and conditions of this Privacy Policy, which is incorporated into and forms a part of the Website’s terms of service.  You expressly consent to the processing and use of your information as described herein. If you do not agree with our policies and practices, please do not use our Services.

SUMMARY OF KEY POINTS

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information? Some of the information may be considered “special” or “sensitive” in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We do not collect any Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. We may collect some sensitive personal information, as that term is defined under State Privacy Laws and as described in this Privacy Policy, such as your credit card payment information or precise geolocation data. Your sensitive personal information will not be used for any additional purposes that are incompatible with the purposes listed above, unless we provide you with notice of those additional purposes.

Do we collect any information from third parties? We may collect information from public databases, marketing partners, social media platforms, and other outside sources.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

Types of Information Collected

We collect certain “Personal Information” about you which may include, but is not limited to, information that is personally identifiable such as your name, e-mail address, address, user ID number, credit card information and other associated non-public information.  We also collect data that is associated with the foregoing, as well as “Anonymous Information,” which is information that is not associated with or linked to your Personal Information and does not, based on our understanding, permit the identification of individual persons.

 

Collection of Personal Information

We collect Personal Information you voluntarily submit to us through the Website.   It is optional for you to utilize this Website.  If you elect to utilize certain aspects of this Website, we may ask you to provide us with certain personal information about yourself, such as your first and last name, mailing address (including zip code), company name, email address and telephone number.  When you order products or services, we may also ask you to provide us with your credit card number, expiration date and authentication codes or related information.  If you do not provide certain mandatory information for a particular activity that requires it, you will not be permitted to engage in that activity.  We may offer contests, sweepstakes or other contests that will require you to sign up and provide additional Personal Information.  In that case, we will collect the information provided along with your involvement in such activity.  Additionally, we reserve the right to collect any other information that you voluntarily enter, including Personal Information, into any postings, comments, feedback, or forums on the Website.

 

Sensitive Personal Information

Some of the information may be considered “special” or “sensitive” in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We do not collect any categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. We may collect some sensitive personal information, as that term is defined under State Privacy Laws and as described in this Privacy Policy, such as your credit card payment information or precise geolocation data. Your sensitive personal information will not be used for any additional purposes that are incompatible with the purposes listed above, unless we provide you with notice of those additional purposes.

 

Children Personal Data

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at main@mainlandsolutions.com

 

Other Forms of Collection

We may also collect other personal information through instances where you interact with us in person, online, or by phone or mail in the context of:

• Receiving help through our customer support channels;

• Participation in customer surveys or contests; and

• Facilitation in the delivery of our Services and to respond to your inquiries.

We will use and retain the collected personal information as needed to provide the Services or for as long as the user has an account with us. We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be “selling” of your personal information.

 

Collection of Anonymous Information

We use technology to passively collect and store certain anonymous information that is not tied to a specific identified user which may include, but is not limited to your Internet protocol address, browser type and operating system.   We, or our authorized third-party representatives may use Cookies and navigational data like Uniform Resource Locators (URL) to gather information regarding the date and time of your visit, the site you immediately came from and the site you immediately go to after accessing the Website.  It will also collect data about the use of the Website including what programs, applications, advertisements and terms you searched, viewed or clicked.  Should you be directed to any other site from the Website, we are not responsible for the acts of other sites and this Privacy Policy does not apply to that site.

We may engage in remarketing to market our sites across the web. When a user visits our site, a cookie is dropped on the user. Users with this cookie may be targeted across advertising networks to receive relevant advertisements.

 

Use and Disclosure of Anonymous Information

This Privacy Policy does not limit our use or disclosure of any Anonymous Information in any way, and we reserve the right to use and disclose Anonymous Information to our partners, advertisers and other third parties in our absolute discretion.

 

Use and Disclosure of Personal Information

We process personal data that we receive from you as part of our business relationship, i.e., during the initiation, implementation and execution of the contract for the product or service you purchased or personal data that we collect about you in connection with the use of the product or service. We also process data that you voluntarily provide to us, including while attending tradeshows or through our web forms or surveys.

In general, we use Personal Information you provide to provide you access to the Website and its services, to improve the Website, tailor the features to you and to offer you additional information, opportunities, promotions and functionality from us or the specific advertisers you inquire about on the Website at your request. We use browsing data of our users for creating aggregated statistics, to learn what is of interest to users in order to improve various aspects of our websites and to provide services like troubleshooting, and to recognize users who have already visited our websites in order to customize their website experiences for their future visits. We also use the browsing data to study traffic patterns and maintaining or restoring the security of our websites or to detect and correct technical defects and errors.

Your Personal Information may be disclosed to third-party service providers who work with us to provide some of the services on the Website and to help us communicate with you.  Examples include, but are not limited to, sending email, analyzing data, marketing, processing payments (including credit card payments), and providing customer service.  We expect our third-party service providers to not to use such information except as necessary to provide the relevant services to us.

We also reserve the right to create Anonymous Information records from the Personal Information you provide by excluding information that we believe in good faith prevents it from being directly identified to a specific user such as your name.  This would include any comments or feedback you provide us which becomes our property and we reserve the right to use any such material with your Personal Information redacted in perpetuity for any reason we deem appropriate including, but not limited to, marketing and or improvement of the Website, without royalties or compensation to you.  Any such Anonymous Information is subject to terms of this Privacy Policy applicable to all Anonymous Information.

We may share some or all of your Personal Information with our affiliated companies that are under a common control, in which case, we will require them to honor this Privacy Policy.

If we go through a business transition such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be transferred. You acknowledge that such transfers may occur and are permitted by this Privacy Policy.  The acquirer of any Personal Information through a business transfer will be subject to this Privacy Policy until revised by the acquirer pursuant to this Privacy Policy.

We reserve the right to disclose your Personal Information if we believe that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on us; or (b) to protect and defend our rights or property, you, or third parties.   You consent to us sharing your Personal Information under the circumstances described herein.

 

The Ability of Others to View Your Information

When you use the Website, certain information you post or provide on the publicly available portions of the Website, may become publicly available and may be collected and used by others, including people outside of the control of the Website.  We have no obligations with respect to any information that you post to publicly available parts of the Website.

For personal information that we collect that is not found on publicly available portions of the Website, we may pass on your personal data as set forth below:

• Service Providers: We share your personal data with third party service providers who use this data to perform services for us, such as payment processors, hosting providers, marketing technology providers, auditors, advisors, consultants, customer service and support providers.
• Legally required: We may disclose your personal data if we are required to do so by law or where it is necessary to respond to claims asserted against us or comply with legal processes.
• Business transfers: We may disclose or transfer personal data as part of any merger, sale, and transfer of our assets, acquisition or restructuring of all or part of our business, bankruptcy, or similar event.

 

Third Party Sites and Advertising

The Website may contain links to other sites.   We are not responsible for the privacy practices, or the content of such other websites and this Privacy Policy does not apply to any other sites.  We make no representation regarding the privacy practices of any other sites regardless of whether we advertise on those sites or provide a link to those sites from our Website.

 

Ability to Unsubscribe 

Should you receive a promotional email from us, you may “opt-out” of receiving additional promotional email communications from us by following the unsubscribe instructions on the emails.   You may also contact us directly at main@mainlandsolutions.com.   This applies to promotional communications and not administrative communications we feel are necessary to provide the services on the Website.

 

Disclaimer of Guaranty of Security

We believe we have taken reasonable steps to protect your Personal Information.  No one can fully guarantee or fully eliminate all risks associated with Personal Information and we make no such guarantees.

 

Data Transfer to Third Countries

If you are a resident of EU/EEA/UK, please note that we may transfer your personal data outside the EU/EEA/UK. We will take all steps reasonably necessary to ensure that appropriate safeguards are in place to guarantee that your personal data are adequately protected according to the requirements of the applicable data protection laws. For example, with respect to transfer of EU personal data, we use Standard Contractual Clauses approved by the EU Commission.

You have the right to contact main@mainlandsolutions.com for more information about the safeguards we have put in place to ensure the adequate protection of your personal data when it is transferred as mentioned above.

 

Data Retention

Unless otherwise stated, your personal data are regularly deleted as soon as we do not need them any more to meet our business interests, no statutory data retention obligations apply, or you withdrew your consent.

We store data for as long as necessary for the provision of the service requested by you. For example, when you subscribe to a newsletter, we will store the associated data at least until you unsubscribe. Based on the information we collected; we may internally indicate that you are interested in certain categories of information. This information will be kept and updated as long as we consider engaging with you.

Under certain circumstances, your data must also be kept longer, e.g., if a so-called Legal Hold or Litigation Hold (i.e., a ban on deleting data for the duration of the procedure) is ordered in connection with official or legal proceedings. Data without any personal identifiable information may be stored permanently.

 

Your Rights

As a data subject you have the following rights:

• You can request access to your personal data, including the provision of a copy of the personal data undergoing processing
• You can ask us to update or correct any inadequate, incomplete or inaccurate data
• You can request the erasure of your personal data, if the legal requirements are satisfied. This is the case, in particular, if:
  • your personal data is no longer needed for the purposes of which it was collected;
  • the sole legal basis for processing such data was your consent, and you have withdrawn such consent;
  • you have objected to processing on the legal grounds relating to your particular situation, and we cannot prove that there are overriding legitimate grounds for processing;
  • your personal data were processed unlawfully; or
  • your personal data must be erased in order to comply with legal requirements
• You can restrict the processing of personal data under certain conditions. The requirements are:
  • the accuracy of your personal data is contested by you and we must verify the accuracy of the personal data;
  • the processing is unlawful, but you oppose the erasure of the personal data and request the restriction of their use instead;
  • we no longer need the personal data for the purposes of processing, but you require the data to establish, exercise or defend your legal claims;
  • you have objected to processing pending the verification of whether our legitimate grounds override your legitimate grounds.
• You have the right to data portability, e.g., you can ask us to provide your personal data in a structured, commonly used and machine-readable format for your use or transfer to another controller
• You can lodge a complaint with a supervisory authority if you believe that the processing of your personal data violates data protection regulations
• Where processing is based on your consent, you have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal
• You have the right to object - to the extent that we are relying on our legitimate interests to use your personal data, or the necessity of the performance of a task in the public interest, you have the right to object to such use, and we must stop such processing unless we can either demonstrate compelling legitimate grounds for the use that override your interests, rights and freedoms; or where we need to process the data for the establishment, exercise or defense of legal claims; or are otherwise legally authorized to carry out such processing. In addition, you can object to the processing of your personal data for direct marketing purposes at any time, which includes profiling to the extent that it is related to such direct marketing without providing any reason. We will then cease the processing of your personal data for direct marketing purposes.

These rights may vary based on the jurisdiction where you are located. If you want to exercise any of these rights or have any questions or concerns about how we treat your personal data, please contact main@mainlandsolutions.com

Specific for United States Residents

 If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. More information is provided below.

If you are a resident of one of the States, State Privacy Law provides you with the following rights with respect to your Personal Information:

• The right to know what Personal Information we have collected, used or disclosed about you.
• The right to request that we delete any Personal Information we have collected about you.
• The right to request that we delete any inaccurate Personal Information we have collected about you.

 

Sale of Personal Information

While we do not sell personal information, if you are a resident of one of the states, you can always tell us not to sell your personal information, as defined in the CCPA, by changing your cookie settings via the link in the website footer at any time.

 

California Business Contact Information

If you are a California resident and we receive your Personal Information in the form of contact details from business events, for example as part of a business appointment (e.g., by exchanging business cards) or as part of any other form of collaboration, we may use your contact and business details to maintain our business contacts. For this purpose, we may transfer your contact details to our internal database.  Pursuant to the CCPA, you have the privacy rights under State Privacy Laws with respect to your business contact Personal Information described above.

The processing activity may include the following data categories:

• Your contact information (e.g., name, title, form of address or salutation, address, gender, telephone numbers, email address); and
• Details on your profession (e.g., job title, position, personnel number, place of work, branch office, department, qualifications).

This data processing is based on our legitimate business interests. We have a legitimate economic interest in maintaining contacts beyond the initial context and in using them to establish and develop a business relationship and to remain in contact with the parties concerned.

Such business contacts could also be easily processed in our email communications with you and then kept in typical business software, either centrally or on the electronic devices of our employees.

 

Submitting Requests

You may submit requests to delete and/or to know Personal Information we have collected about you by contacting use at main@mainlandsolutions.com or by contacting use via www.mainlandsolutions.com/privacycontact.We will respond to your request in compliance with the State Privacy Laws or other applicable law.

 

Verification of Your Identity

When you exercise these rights and submit a request to us, we or our partners will verify your identity by asking you to authenticate your identity via standard authentication procedures.  For example, we may ask for your email address, order numbers of previous orders of our products and services, the last four digits of a credit or debit card or bank account number used to make a purchase, or the date of your last purchase from us.  We also may use a third-party verification provider to verify your identity.

 

Non-Discrimination

If you make a request under State Privacy Law, we will not discriminate against you in any way.  For example, we will not deny you goods or services, charge you different prices or rates for goods or services, deny you discounts or other benefits or impose penalties on you, or provide you with or suggest that you will receive a different level or quality of goods or services.

 

Authorized Agents

You may permit an authorized agent to submit a request to know or to delete your Personal Information.  If we receive a request on your behalf, we will ask that person to give us proof that you gave that person written permission to make a request for you.  If that person does not provide us with written proof, we will deny their request so that we can protect your Personal Information.

 

Record Retention

We may retain your Personal Information for as long as necessary to fulfill the purpose for which it was collected or to comply with legal or regulatory requirements. We strive to retain your Personal Information no longer than is reasonably necessary to carry out the purposes listed in this Privacy Policy or as required by law.  Under certain circumstances, your data may also be kept longer, e.g., if a Legal or Litigation Hold (i.e., a ban on deleting data for the duration of the procedure) is ordered in connection with official or legal proceedings. We retain your Personal Information following the end of your services or other business relationship in accordance with applicable law and our record retention and destruction policies. Data without any personally identifiable information may be stored permanently.

 

Notification of Changes

We reserve the right to modify this privacy statement at any time with effect for the future, in particular to adapt it to a further development of the website or the implementation of new technologies, so please review it frequently. We will post any such changes to this page and may otherwise post other alerts on the Website or communicate such changes through email.  If you disagree with any such changes, please cease using the Website.  Continued use following the posting of any such changes indicates your acceptance of the changes.